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Frequently Asked Questions

No. Due to the custom, commercial-grade nature of our products, all sales are final. We do not accept returns or exchanges under any circumstances.

If your item arrives damaged or defective, please notify us within 48 hours of delivery. We’ll work with you to file a shipping claim and provide a replacement or repair where applicable.

Order cancellations may be possible within 24 hours of purchase as long as the order has not entered production or shipped. After that window, cancellations are no longer accepted. Please email hello@socialdesignsupply.com if you would like to cancel your order.

Our furniture is made for commercial and contract use, often built-to-order or shipped from specialty warehouses. To maintain quality assurance and logistical efficiency, we do not accept returns.

We recommend reviewing dimensions, material specifications, and weight capacities carefully before purchasing. Feel free to contact our customer support team for guidance, CAD files, or material samples (when available).

Yes. Most of our products come with manufacturer warranties covering structural defects or workmanship issues. Please refer to the list below or contact us to confirm specific warranty terms.

Four Hands Product Warranty
Loll Contract Product Warranty

Yes! For select products, we offer material or finish samples upon request. Contact us with the product name and we’ll let you know availability and shipping options.

Please double-check your order at checkout. If you've made a mistake, reach out immediately—we may be able to adjust it within 24 hours, before processing begins.

You can reach us by email at hello@socialdesignsupply.com.