Below are answers to common questions about ordering from Social Design Supply Co. If you don't see what you need here, contact us - we're happy to help.
Frequently Asked Questions
We recommend reviewing dimensions, material specifications, and weight capacities carefully before purchasing. Feel free to contact our customer support team or guidance, CAD files, or material samples (when available).
Yes! For select products, we offer material or finish samples upon request. Contact us with the product name and we'll let you know availability and shipping options.
Yes. Most of our products come with manufacturer warranties covering structural defects or workmanship issues. Please contact us to confirm specific warranty terms.
Order cancellations may be possible within 24 hours of purchase as long as the order has not entered production or shipped. After that window, cancellations are no longer accepted. Please email hello@socialdesignsupply.com if you would like to cancel your order.
Our furniture is made for commercial and contract use, often built-to-order or shipped from specialty warehouses. To maintain quality assurance and logistical efficiency, we do not accept returns.
Please double-check your order at checkout. If you've made a mistake, reach out immediately—we may be able to adjust it within 24 hours, before processing begins.
Shipping timelines vary by product and manufacturer. Estimated lead times and delivery windows and provided at checkout or in your order confirmation.
At this time, we ship only within the United States. For international or large hospitality orders, please contact us to discuss options.
Shipping costs are calculated based on item size, weight, and delivery location, and are provided at checkout before you complete your purchase.
No. Due to the custom, commercial-grade nature of our products, all sales are final. We do not accept returns or exchanges under any circumstances.
If your item arrives damaged or defective, please notify us within 48 hours of delivery. We'll work with you to file a shipping claim and provide a replacement or repair where applicable.
You can reach us by email at hello@socialdesignsupply.com. Send us a note and our team will respond within 24 business hours.