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Shipping policy

At Social Design Supply Co, we are committed to delivering high-quality commercial furniture with speed, care, and transparency. This Shipping Policy outlines how and when your items will ship, the carriers we use, and what to expect during delivery. 

By placing an order with Social Design Supply Co, you agree to the terms in this policy.

 Shipping Methods & Transit Times 

Your order will ship via one of the following methods, based on the item type, order size, and delivery location: 

Truckload Freight Shipping 

Most commercial furniture products ship via Truckload Freight with a third-party freight carrier. 

  • Transit Time: 7–14 business days from the date of shipment. 

  • Scheduling: The freight carrier may contact you by phone to schedule delivery. It is critical that your contact information is accurate and that you are reachable during regular business hours. 

  • Missed or Unavailable Deliveries: If the freight provider is unable to reach you, or if you miss the scheduled delivery window, redelivery fees may apply. If repeated attempts to contact you fail, your order may be delayed or canceled. 

  • Delivery Type: Standard delivery is curbside. Additional services such as inside delivery, liftgate service, or white-glove setup may be available for an added fee upon request. 

Ground Shipping 

Smaller items or accessories may ship via UPS, FedEx, or USPS. 

  • Transit Time: 5–7 calendar days from the date of shipment. 

  • Tracking: A tracking number will be provided once your item ships. 

  • Signature Requirements: Some packages may require a signature upon delivery depending on the value or size of the order. 

Order Processing Times 

  • In-stock items typically ship within 3–7 business days. 

  • Made-to-order or custom products may take 6–12 weeks, depending on the manufacturer and complexity. 

  • For project-based or bulk commercial orders, Social Design Supply Co will provide a custom estimated lead time and shipping schedule. 

Freight Charges 

  • Freight costs are calculated based on item weight, dimensions, delivery location, and required services. 

  • Shipping costs are displayed at checkout or provided in formal quotes for trade and commercial clients. 

  • Additional charges may apply for special handling, limited access, or delivery appointments. 

Delivery Requirements 

  • Deliveries occur Monday through Friday during standard business hours. 

  • Customers are responsible for ensuring that: 

  • A receiving party is on-site during delivery. 

  • There is clear access for freight trucks. 

  • Any special delivery instructions are provided in advance. 

Inspection Upon Delivery 

When your shipment arrives: 

  1. Inspect the packaging and product before signing the delivery receipt. 

  1. Note any visible damage, missing items, or irregularities on the delivery receipt and notify our team within 48 hours. 

  1. If damage is discovered after delivery, please send documentation and photos to support@socialdesignsupply.com immediately for support. 

Failure to report freight issues within this window may affect your eligibility for replacement or claims. 

Shipping Restrictions 

  • We currently ship to commercial addresses within the continental United States. 

  • Shipping to Alaska, Hawaii, or international destinations may be possible with a custom freight quote. 

  • We do not ship to P.O. Boxes or residential addresses. 

Delays and Force Majeure 

We strive to meet all shipping timelines. However, Social Design Supply Co is not liable for delays caused by: 

  • Carrier delays or freight network congestion 

  • Inclement weather or natural disasters 

  • Labor shortages, strikes, or supply chain disruptions 

  • Customs or import/export restrictions (for international orders)